8 guidelines for using your Internal Social Network

Internal Social Networks enable organizations to improve productivity, managing your knowledge appropriately, sharing information and cooperating. Like all social networks, its use should be governed by some best practices or guidelines for use.

Today we bring you 8 guidelines you should remember when using your Enterprise Social Network so you have reap all its benefits. They come from the whitepaper ‘Best Practices in Enterprise Social Networking’, published in collaboration with Socialmedia network.

1. Transparency

All organization employees need to have access to all the information required in order to participate in the decision-making that affects their area and to be able to fully understand and accept any decisions made. This is why transparency in the information shared with all members is essential.

2. Communication

Developing a non-hierarchical communication and exchange model is essential in any internal social network. The idea is that any employee can put forward ideas, suggestions or comments. A ‘bottom-up’ collaboration and communication model should be sought as the general internal behavior, where information flows from bottom levels upwards and there is instant communication in real time.

3. Global Scope

The golden rule for an internal platform is that are no limits in time or space. Members can provide their knowledge in a timeless fashion, so that any member of the organization, whether present or future, can benefit from that knowledge.

4. Open to the outside

Though we refer to ‘internal’ platforms, you shouldn’t lose sight of the external side. All organizations are focused on opening up, collaborating and communicating. You need to take advantage of potential wherever it is found, be it within or beyond the company’s limits.

5. Innovation

The Enterprise 2.0 is an enterprise focused on innovation, so it follows that its internal platform must be open to new challenges and must explore new ways of doing things. It should encourage a critical, pro-active spirit in employees, leading them to constantly suggest changes and improvements.

6. Immediacy

This is an essential rule in any internal platform in the Enterprise 2.0. If the purpose of these tools are to optimize time and resources, it goes without saying that an internal social network must provide immediate access to shared knowledge for all its members: innovation gives value, something that it can be used by all its members instantly.

7. A culture of participation centered on employees

The operation of the Enterprise 2.0 largely depends on the types of processes and technology involved,but above all, on the employees’ approach. Using an internal social network should empower members to develop to their full potential and enable this potential to be shared with others. As a general rule, its operation should give priority to developing human skills and qualities for knowledge exchange between employees, sharing authorship in the creation of ideas, and commenting and discussing different points of view.

8. Collaboration

As a key rule, the Enterprise 2.0 should make work teams become more collaborative and encourage external collaboration with surrounding companies and above all, with customers and providers.

These guidelines should help you in leveraging your Internal Social Network. If you would like to read about more best practices that will help make your network a success, download our whitepaper Best Practices on Enterprise Social Networking. You will find out more about how and when to use them, what information to share, how to create work groups, and how to optimize its use. And after reading it, if you want to see how an Enterprise Social Network works, try Zyncro and prepare to discover all the advantages ;-)