The importance of communication in project management

Estimated reading time: 3 minutes

We already spoke about the benefits of using an Enterprise Social Network in project management. From a project manager, communication is one of the key skills you need to nurture and encourage. Communication represents an important part of our day-to-day and we need to give it the attention it deserves.

What can we do for our communication?

  • Plan and prepare communication. We can’t leave communication to improvisation. We need to be clear about what we want to transmit, when, how to do it, what medium we will use, and who our interlocutors are. Limit improvisation as much as possible to avoid running the risk of saying what we shouldn’t.
  • Use simple language. This is very important in a highly specialized environment. Often we tend to use a language that we only understand in our scope of work (engineers, etc.). We need to communicate thinking in who receives the message, not who issues it.
  • Get feedback from the recipient. This point strengthens understanding of the message. We need to ensure that our interlocutor has understood what we want to transmit.
  • Establish multiple channels of communication. We need to define what the main lines of communication in our project are, and formalize/control them: reports, enterprise social networks, intranets, etc…
  • Determine the sensitivity of the recipient regarding the information to be transmitted.
  • In face-to-face communication, pay attention to the recipient’s body language. This will give us clues on whether the information is being received correctly.
  • Communicate at the right time, with the right format and means.
  • Strengthen words with actions. Avoid attitudes like “do what I say, not what I do”.
  • Listen actively. We need to listen and understand communication from the point of view of who is speaking.

Carlos González Jardón (@cgjardon) is Consultant and Trainer in Project Management with more than 18 years’ experience in the IT sector. y Formador en Dirección de Proyectos con más de 18 años de experiencia en el sector TI. He holds a computer engineering degree from the Universidad de Vigo, an Executive Master’s from ICAI/ICADE and PMP certification from the Project Management Institute. He is currently consultant in Project Management at Tecnocom.