Life as we know it: A goodbye 2.0 from the Customer Success Manager at Zyncro
I don’t like goodbyes so for this reason and from this magnificent platform that is the Zyncro blog, I would like to thank all of the Zyncro community, both internal and external, for having provided me with the professional opportunity to grow in both the personal and the professional sense. So it is with this post that I’m announcing my next step towards a new professional challenge very soon.
Looking back, I can still remember the first articles published in this blog and the initial and very skillful boost by Luis Font, having explained a lot about our technology and the sector, the environment 2.0 for corporate use that does not cease to surprise us with new suggestions everyday. After all, the Zyncro blog generates ideas, topics… it actually does something. I would like to highlight the success and popularity of our blog thanks to the high quality content from the collaborators and overall, the followers.
This is a reflection on some of my experience at Zyncro. Prior to Zyncro, after my phase as sales executive within “classic and powerful” technology companies, I decided to make changes in my career towards newly created environments and new technological companies called start-ups but those with a strong impact within the 2.0 market and with a focus on the benefits of corporate use.
I would like to list a few key points that have helped me as a professional at Zyncro and that I would like to share.
With the aim of bringing Zyncro popularity among company executives within our environment, I can say that at Zyncro I have carried out various tasks and the completion of many of them would have been unimaginable before I took up the position. For me, the following points are essential (especially for a professional in a 2.0 environment):
- Knowing the business usage of a specific type of technology or product helps a lot when it comes to proposing it to a client.
- Being clear on how your clients use your product, call them, talk to them!!!!
- Being close to your clients and surprising them with a dynamic, approachable service.
- Being constant and disciplined in order to meet or exceed objectives.
- Laughing at work but “being serious when it comes to speaking with the client”; take the commitments you make to them seriously and complete them.
- Being punctual when it comes to clients; this is very important to me.
- For me, being part of a team means that the people within it help each other. It means individualism is less important in a collaborative 2.0 environment.
- Believing in oneself and always thinking of overcoming difficulties and challenges.
- Listening, listening, listening to clients and colleagues, speaking less about oneself.
- Observing and keeping up to date with what is going on within your market and seeing things from a competitive viewpoint in order to identify how your product differentiates itself and which features your client will be thankful for on a functional as well as practical level.
- Being aware of your strengths and weaknesses and improve weaknesses with study and learning.
- Observing the current business and economical situation: reading business and economy press every day helps a lot.
- Not giving up when faced with a “NO” from a client. If you have tried everything and supported your arguments, there are more than 1,000 clients hoping that your product will be beneficial to them.
The truth is that for me, Zyncro has been like a practical and real masters degree: I have watched and participated in the rapid growth of a project within a brand new sector and I have learned how to apply 2.0 logic within a specifically corporate environment – sometimes reluctant to change but on the other hand unstoppable with the new communication 2.0 within a mobile environment that is constantly evolving.
Now it is time to start again with renewed strengths and having developed further skills… But as always within this inter-connected environment, we’ll bump into each other when we least expect it on: Twitter, LinkedIn, Facebook… or maybe even sometime soon in the cafe downstairs!
Keep zyncronizing!! Thanks everyone!!







