Estimated reading time: 4 minutes
Many companies are interested in and progressively introducing collaborative processes into their business dynamic. Not for nothing is it said that we are immersed in the collaboration era, and this is why it’s interesting to establish an ecosystem for generating new knowledge. This is where capillarity is particularly relevant to the organizational momentum.
As I’ve said on numerous occasions, the main challenge for organizations is adapting their business model and achieving the active construction of knowledge; to do this companies should pursue the increase of their collaborative coefficient. But, careful! Not only should we look within the organization, but open it up to the outside.
Collaborative work pursues better productivity through collective intelligence, for which efficient communication must exist in the organization. This is where there is often confusion, because there is the belief that communication is a result of a good working environment, which is true the majority of the time, but not enough. Autonomy in people’s work should be encouraged looking to motivate their learning ability and entrepreneurial attitude as a background to innovation.
When an organization is open, listens and allows interaction with the environment, it creates a series of business benefits:
- Internal source of innovation
- More autonomy
- Improvement to the organizational climate
- More productivity
- Improvement to the monitoring of the environment
In current times, uncertainty is an inherent characteristic of companies, which is why they must adapt to survive. Thanks to organizational capillarity, knowledge flows, providing the company with sources that allow contents to be updated. To this end, adequate space needs to be created for applying a methodology that allows interaction between collaborators, enabling the capture of knowledge that is useful for the business’s activity.
It has always been said that information is power. Information, together with this adaptation to new times, will allow better dynamics and the creation of a structure that improves decision making, thanks to the increase in value of these interactions, therefore improving the organization’s monitoring system.
Organizational capillarity refers to permeability, knowing how to listen to the environment in order to suitably adapt to change, such as the detection of new trends, that allows markets to be approached to discover consumer behavior. In short, for the change to be detected and the response facilitated.
Individual talent is a basic requirement, but it is not enough in times when success belongs to collectivity.
To sum up, the objective is to be a network company, which requires transparency, something that isn’t always easy, because it implies overcoming hierarchical structures and the reluctance of people to contribute.
As Alfons Cornella says “Knowledge should be the nervous system of the whole company”
Rafael García works as a consultant for Índize and has his own blog which we at Zyncro recommend: La Factoría Humana.