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  • Zyncro Blog 9:00 am on June 7, 2013 Permalink | Reply
    Tags: , , , , , , interview, ,   

    Jesús Cepa, Director of Emite1TV: ‘We couldn’t work without an Enterprise Social Network. It’s like asking me if we could work without the Internet’ 

    Estimated reading time: 4 minutes

    Editor’s note: Jesús Cepa is Director of Emite1TV, an online television platform. They work with their own team located in several countries and with external contributors, which means task coordination and shared access to materials must be simple, practical and instant.

    How did the need that brought you to thinking about using an Enterprise Social Network arise?

    The Emite1 platform takes place in a digital environment and with a scattered team. We needed a comprehensive communication and coordination solution for the entire company, a tool that would fit in with the digital environment of our people and their equipment.

    What Zyncro function do you find the most useful for your organization? Why?

    Our work required major synchronization and communication among everyone. The work of some is dependent on finishing the previous tasks on time.

    It is also very useful for the exchange of large files among us. We work with video and we need an integrated medium to transport and store files in the cloud of considerable dimensions

    What impact has implementing an Enterprise Social Network had on the day-to-day in your organization?

    I think that without the enterprise social network we wouldn’t have made progress. The problems experienced initially in the project were sufficient to know our total dependence on this tool.

    Two weeks of chaos with emails and files circulating computers across the world was sufficient to make the leap.

    Imagine that you stopped using Zyncro tomorrow. What do you do now that you couldn’t do if this happened?

    We couldn’t work without an enterprise social network. It’s like asking me if we could work without the Internet. Simply Emite1 wouldn’t exist.

    And you, have you thought about how you can improve processes in your company using an Enterprise Social Network? Try Zyncro and discover the benefits of being a social business.

     
  • Joe Zyncro 9:00 am on May 30, 2013 Permalink | Reply
    Tags: , , , interview   

    ‘VCSsystem, from paper to the Cloud with Zyncro’ 

    Estimated reading time: 5 minutes
    Sergio Escobar, CEO of VCSsystem, shares his experience with Zyncro and his vision regarding the need to implement an Enterprise Social Network in any sector.

    He encourages all businesses to try out their benefits, both in terms of communication and document management, and to be creative in finding ways to cover their business needs with Zyncro.

    How did a company whose business model is based on selling hardware realize that it needed to move towards the Enterprise 2.0?

    VCSsystem is a company dedicated to the distribution of Konica Minolta multi-function equipment, among other activities, but it has always opted for innovation and leadership in its sector. Just because we are a company associated with hardware, it doesn’t mean we need to forget the need to use innovative or pioneering technologies…

    Once the decision was made, why did you choose Zyncro?

    Zyncro is the Enterprise Social Network par excellence. Not just because of the quality of its product, but also because of its team’s excellent approach. Working with a company like Zyncro offers you the security that the project’s outcome will be positive. Very few providers can offer you that. Besides, it includes all the features a company needs: from a tool for knowledge exchange (microblogging) to a cloud-based document management system, a full contact directory, employee resumes… But I think Zyncro’s greatest potential lies in its integration with other tools or the possibility to develop new functionalities based on its core.

    In fact, this was a decisive factor for us in deciding to implement Zyncro, as from the outset we saw the capacity offered by Zyncro to connect with Konica Minolta multi-function systems, and hence we created the “From Paper to the Cloud” concept. All paper corporate documentation is now social and properly organized, and stored in a secure repository that can be accessed from any device.

    What value has using an Enterprise Social Network brought you?

    As I said before, its value lies in managing knowledge and documentation from a social, collaborative and “anywhere” perspective. We are experts in document processing. Zyncro, as an Enterprise Social Network that manages corporate documentation processes natively, was the perfect complement for an organization like ours, which controls paper-based documentation. For this reason, digital processing with this shared, social approach (at VCSsystem, we actively encourage teamwork) provides us with the added value necessary for working, innovating and evolving in line with the times, while still staying true to our style of innovation and collaboration.

    In fact, we not only use it internally, but we have also created “VCS Social”, a space for communicating, sharing and collaborating with VCSsystem employees, providers, partners and clients.

    Would you recommend using tools like Zyncro to other companies in your sector?

    Without a doubt! In fact, I would encourage all companies, not just in our sector, in any sector, to try out its benefits in terms of communication and documentation management, and to be creative in finding ways to cover their business needs with Zyncro. We have developed plug-ins with other business management platforms and we have several ideas for new developments, so we can help you out with whatever you need. We work hand in hand with Misiona (www.misiona.com), expert cloud technology and Zyncro integrator, so we can address the needs of any company, both in paper and in the cloud 😉

    And what about you? Have you tried Zyncro? Did you know you can start to use it free and work collaboratively in your company? Try it free here!

     
  • Billie Lou Sastre 11:09 am on March 25, 2013 Permalink | Reply
    Tags: , , , interview   

    ‘We want to implement Zyncro for our more than 4,500 partners (employees) at Starbucks’ 

    Estimated reading time: 4 minutes

    Diana González StarbucksToday we have the pleasure of presenting our interview section where we speak with companies that have already implemented an Enterprise Social Network successfully. Here we have our interview with Diana González, Organizational Development Manager at Starbucks Mexico. Diana is responsible for personnel development processes, working environment, and the Starbucks enterprise social network communication project called “PARTNET”.

    How did the need to implement an enterprise social network arise?

    It emerged from the need to have an interactive communication medium that could reach across the entire organization uniformly, migrating unidirectional communication media to bidirectional media for more than 4,500 partners (employees).

    How did use of Zyncro start at Starbucks? What projection do you see for it in the organization?

    We started with a pilot group of directors and middle managers totaling approximately 50 people, communicating formal and informal information about their daily activities between them. Today we have almost 600 users: directors, executives and middle managers. Our aim for 2013 is to reach more than 4,500 partners (employees) in the organization within 6 months.

    Starbucks-Partnet-Start

    Of all the functionalities in Zyncro, which one would you highlight?

    The versatility to generate formal and information communication: “Corporate news”, “personal news”, “groups”

    What benefits did Zyncro bring Starbucks? In what way are you encouraging the use of the Enterprise Social Network?

    We are encouraging employees by:

    • Providing a calendar of cultural activities where they can share their experiences and facts about their work spaces.
    • Creating groups with formal information – Organizational communications.
    • Creating groups with informal information – Bidirectional communications to share experiences and best practices.

    What has Zyncro meant for managing internal communication at Starbucks?

    It has resulted in a change in the communication method in the company. Now we have a bidirectional communication channel, currently targeting middle management in the operation.

    “The goal of implementing an Enterprise Social Network at Starbucks is to establish a dynamic bidirectional communication channel that reaches the entire organization, including operational positions.”

    And what about you? Have you tried Zyncro? Did you know you can start to use it free and work collaboratively in your company?

    Try it free here!

     

     
  • Patricia Fernandez Carrelo 9:00 am on January 21, 2013 Permalink | Reply
    Tags: , interview, ,   

    “Zyncro helps your business’s working processes, managing and structuring information” 

    Estimated reading time: 9 minutes

    Following the interview we posted with José Luís Alcoba, project manager responsible for implementing Zyncro in the Fiesta Hotel Group, and as part of our series of interviews with companies that have already successfully implemented an Enterprise Social Network, today we would like to share with you the interview with Josep Miquel Piqué, managing director of 22@Barcelona, Barcelona’s Innovation District. Josep shares his experience of Zyncro within the organization, and his opinion on the need for tools that allow us to more efficiently manage the flow of live work information in order to increase the productivity of companies.

    Barcelona has several of the best business schools in the world and a long tradition in innovation. What do you think it still needs to do to improve competitiveness in companies?

    One of my key missions is to promote innovation within the 22@Barcelona district. We can say that Barcelona has already created an “ecology” of innovation. It’s a reality and it is working. There are research institutes, technology centers, new entrepreneurs, leading institutions, investors, etc. Within the field of information management, especially internal information, I’d say that efficiency is the key. At times we can be very efficient but not very effective. We can use resources well, but spend too much time managing them. This is my main criticism of traditional intranet systems, as they are not flexible.

    To achieve more efficient management, what tools do you believe are necessary?

    In order to be efficient, you need to be able to access information easily, manage it and deliver it fast. That is productivity. Essentially, technology, talent and funding are the bases of productivity. Information systems need to enable you to first compile information, then process and share the work, and finally deliver this information to third parties, all done in a fast and efficient manner (with all the required security and confidentiality). Platforms like Zyncro help you to structure and manage this information, not just in repositories and reports, but the entire working process, the actual working documents. That is vital!

    How did the need to use an enterprise social network like Zyncro arise in the 22@Barcelona district?

    Our initial catalyst came from the need to carry out an inter-disciplinary, inter-departmental, and inter-organizational project in Barcelona City Council; the Global Clean Energy Forum project, which took place in October 2011 in Barcelona. The event was led by the International Herald Tribune, but was organized in cooperation with the city of Barcelona. The mayor and other representatives from the city council needed to be involved and we had to coordinate the action.

    How did you reach the decision that the tool that met all those needs was an enterprise social network like Zyncro?

    We needed to openly share documents in different formats (presentations, spreadsheets, texts, etc.). The team was organized around the project, and involved people several different departments in the city council, as well as several different organizations and external providers. Therefore, we needed to be able to share information easily with people outside the city council.

    The information systems we had up to that point were too rigid. They didn’t allow us to do all this easily, as you could only share information with people from the same department. When you work on an inter-organizational project, you need a more flexible tool. Besides, we needed to be able to share this information with people who were not directly involved in the project but who needed to be kept up to date on its progress. Zyncro enabled us to easily create a Zlink that gave them access to the project documentation.

    We also needed to communicate and be able to work from anywhere, when traveling, in a meeting, etc. This meant that the platform had to be cloud-based. With a tool like Zyncro, you solve the need to share information by giving controlled access to external users and to provide access from anywhere in a single solution. This could only be resolved with a cloud-based tool.

    What scope did Zyncro have in the project’s development?

    It was used in all stages of the project: definition, work, preparation and organization phases, and finally in the delivery and report stages. It was established as a basic communication tool for the project director from the outset by including it in the project methodology, and hence it was adopted by the entire team. The project leader needed to be convinced that this type of tool was a resource that would enable the team to be extremely efficient and productive.

    After this experience, how would you sum up the impact that Zyncro has had on the project’s results?

    We can say that the Global Clean Energy Forum organized by the International Herald Tribune was hosted in Barcelona thanks to Zyncro. It proved to be an efficient collaborative work tool for solving the challenge of the project having a set date and time.

    How has the use of Zyncro evolved in your organization after that initial experience?

    That project represented a pilot for us. Now we are working regularly with Zyncro on other projects. The main benefit we have found is being able to work as a team more efficiently and openly, from any environment. Everyone can access the information, even from smartphones.

    For most companies, what is the main benefit of Zyncro in terms of productivity?

    In our case, the benefit is two-fold. As I said before, there are other relatively open internal communication tools, but they are complex in terms of managing user authentication. The problem is we often need to include new users flexibly within the organization and also external users. In addition, we need to be able to give those external users access to specific once-off information, without having to register them on the system, all in a secure, easy manner.

    Another of the things that attracted me about Zyncro is its feature for downloading the latest documentation on the cloud at any given time. It’s like a snapshot of your entire work documents.

    How about your company? How is information managed and structured? How do you work as a group? If you would like to improve information management, productivity and collaborative work, now is the time to implement an Enterprise Social Network. Try Zyncro for free!

     

     
  • Eirene Ramos 9:00 am on January 14, 2013 Permalink | Reply
    Tags: , , , interview   

    Alejandro Formanchuk: “Enterprise Social Networks are synonymous to multiplication within organizations” 

    Estimated reading time + video: 4 minutes

    One of the experts on Internal Communication 2.0 processes in South America is Alejandro Formanchuk. Someone who awakens the collaborative and innovative spirit wherever he goes and who firmly believes in the improvement of organizations through the evolution of their corporate culture towards a social corporate culture.

    Alejandro shared his opinion of Enterprise Social Networks with us, and today we would like to show you this video of the interview:

    Zyncro would like to thank Alejandro for sharing his opinion.

    Does what Formanchuk talk about in the interview sound familiar? Would you like to start an innovative evolution process for your company? Try out Zyncro for free!

     

     
  • Patricia Fernandez Carrelo 9:00 am on December 12, 2012 Permalink | Reply
    Tags: , Grupo Paladium, hotels 2.0, interview, ,   

    José Luís Alcoba: “Flexibility and usability were decisive in our decision to implement Zyncro” 

    Estimated reading time: 6 minutes

    Today we’d like to share with you the interview with José Luís Alcoba Quiroga, project manager responsible for implementing Zyncro in the Fiesta Hotel Group, in which he tells us about the benefits for his company of having an Enterprise Social Network for its more than 1,000 hotel employees located across Europe and Latin America.

    This is the first in a series of interviews that we’ll publish over the next few months. We hope they will be useful for clarifying concepts relating to Enterprise Social Networks.

     

    How did the need to implement an Enterprise Social Network arise?

    The initial situation started about 4 years ago due to the geographic dispersion and fragmentation of the group’s companies. Information was scattered among different mailing lists, and email acted as an information island. This made it difficult to incorporate new employees in the company, and establish an overall vision of the situation of projects due to a lack of continuity in the line of argument in the resulting conversations.

    What was the first solution you implemented?

    Initially the company adopted a solution from a US-based provider. However it had a very limited support and maintenance service and didn’t seem to address the client’s needs. The Fiesta Hotel Group’s need to focus on social software and enterprise social networks was driven from the IT systems department.

    Then Zyncro came ‘on the scene’. What made you decide to change your approach?

    After an exhaustive evaluation process carried out by the IT department using concept tests and analyzing a significant number of requirements found in the evaluation tables, the team opted for Zyncro for functional reasons, due to the provider’s flexibility and the solution’s usability. Apart from the solution’s functional aspects, economic aspects and the Fiesta Hotel Group’s corporate culture towards a Software as a Service model helped the decision.

    How did you implement the Enterprise Social Network?

    Rollout of Zyncro affected approximately 1,000 users within the organization, meaning a communication plan was carried out to inform employees of the goals of the new platform, providing detailed documentation and holding training sessions. Today, key users in the company act as project leaders, uploading documentation, creating a collaboration space in their department and inviting the team, however it is important to highlight that within these teams, there is complete freedom to create new groups.

    What was the most significant result for you?

    The impact that Zyncro has had on the organization has been very significant, despite there being users from different generations. It has made information exchange and knowledge generation easier in geographically scattered teams.

    What were the key factors in implementing Zyncro in the group?

    The key factors to success in the implementation and use of Zyncro have been the solution’s ease of use, the proximity and flexibility of the provider in dealing with the company’s requirements, our corporate culture and the continuous monitoring of the initiative by the IT department and user areas.

    What position does the project hold among your priorities now?

    The strategic importance of this initiative and the implementation priority in the IT project portfolio is high. Usage of the solution continues to be extended throughout the organization and beyond, sharing documentation with suppliers and strategic partners.

    In a few words, how would you rate the ROI?

    From the company’s viewpoint, the benefits obtained from implementation widely compensate the investment cost, especially over the medium-long term. However, it is important to note that despite it not being a high investment in software, the internal cost of implementation has proved to be high due to the dedication required from users. Although the ROI has not been measured formally, using Zyncro has had a highly positive impact in economic, strategic, and operational terms.

    So, what about your company? Are you considering implementing a productivity and internal communication improvement system? Try out Zyncro for free!

     

     
  • Eirene Ramos 9:00 am on November 26, 2012 Permalink | Reply
    Tags: , , , interview   

    Xavier Verdaguer: Enterprise Social Networks are useful, effective and fun (interview) 

    Estimated reading time + video: 3 minutes

    As part of our series of interviews with executives and business people, today we bring you the interview with Xavier Verdaguer, a serial entrepreneur who has founded several technology innovation companies, including the Imagine Creativity Center that generates innovative ideas, with projects in Barcelona and Silicon Valley.

    Xavier talks to us about the importance of every collaborator in the company being able to work sharing information, knowledge and socializing with other members of the organization. Here you have the full interview:

    Thank you for sharing your ideas with us Xavier! What about your organization? Have you begun innovation processes such as the implementation of an Enterprise Social Network? Try it out, and let us know what you think! 😉

     

     
  • ZyncroBlog 9:00 am on August 31, 2012 Permalink | Reply
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    Zyncro interviews Laia Congost: knowledge is there in the teams 

    Estimated reading time + video: 4 minutes

    Today we’re bringing you the interview we held with Laia Congost, Marketing and Communication Manager at Contact Center Institute. Contact Center Institute has been implementing Enterprise Social Networks in Customer Service teams for almost two years, creating the new concept of “Social Contact Centers.”

    In this interview, Laia tells us about the importance of Enterprise Social Networks for managing knowledge in teams within the company. We’ll leave you with the video:

    Thanks, Laia! Contact Center Institute is a good example of team and people management 2.0. Has your Customer Service team seen the benefits of corporate communication and collaboration with Zyncro?

     

     
    • Business Networks 8:12 am on October 8, 2012 Permalink | Reply

      Thanks for providing the information about importance of Enterprise Social Networks for managing knowledge in teams within the company. Informative video. Thanks for sharing.

  • ZyncroBlog 9:00 am on August 2, 2012 Permalink | Reply
    Tags: , , , , interview,   

    Zyncro interviews Alicia Pomares: we need to lose our fear of Enterprise Social Networks 

    Estimated reading time + video: 5 minutes

    On this occasion, we are happy to bring you an interview with Alicia Pomares, partner and director of Humannova, a HR consultancy firm that works to encourage innovation in companies and implement Enterprise Social Networks, managing the organizational transformation. This interview is different to the previous ones we have brought you as it represents the flip side of the coin: it’s not about a company with an innovative spirit that is evolving towards the 2.0 world recounting its experiences or opinions, rather it is about an organization that battles to infuse companies with that social spirit and implement 2.0 systems, such as Enterprise Social Networks, that make companies a more effective, collaborative and social workplace. We’ll leave you with Alicia:

    It’s been a pleasure, Alicia! Thanks for the interview and for continuing to battle to ensure companies leave behind their fear of losing control Goodbye fear, hello Enterprise Social Networks!! :-)

     

     
  • ZyncroBlog 9:00 am on July 30, 2012 Permalink | Reply
    Tags: , , , interview   

    Zyncro interviews Eva Collado Durán: The 2.0 world has arrived and it’s here to stay 

    Estimated reading time + video: 4 minutes

    Today we’d like to give you the interview we held with Venca. Eva came to visit us at the offices of Zyncro in Barcelona some days ago and the whole team were impressed by her enthusiasm and professionalism. Eva is a key example of a digital influencer. In a short time, she has built herself a social profile and become an authentic ambassador for her company.

    In the interview, Eva told us how she is implementing an Enterprise Social Network at Venca, where they see this tool as an internal space where employees can share from ideas to documents, enabling them to save time in meetings, and be more reactive in a short time. We’ll leave you with the video:

    It has been a pleasure to share this moment with you, Eva, many thanks! As she says herself, “We are going to do away with anything that could hold us back and go in for social communication.” 😉

     

     
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